Terms of Use

  1. Terms of website use
    1.1 This website (www.singlcoffee.com) is operated by Singl Coffee Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Singl Coffee Ltd. Singl Coffee Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We recommend that you print a copy of these terms for future reference.
    1.2 By using any part of our website, you confirm that you accept, and agree to comply with these terms of use.
    1.3 If you do not agree to these terms of use, you must not use our website, or place orders for products.
    1.4 You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms of use, you represent and warrant that you are at least 18 years of age.
  2. Company information
    2.1 Our website is owned and operated by Singl Coffee Ltd. Company number 11134310 .
    2.2 Our store is hosted on Shopify Inc. Shopify provide us with the online e-commerce platform that allows us to sell our products and services to you.
    2.3 Our subscriptions management application is Recharge.
    2.4 For more information on how Shopify secures your payment information, you may refer to their Terms of Service as well as their Privacy Statement.  
    2.5 For more information on how Recharge secures your payment information, you may refer them to their Terms of Service as well as their Privacy Statement 
  1. Changes to these terms of use
    3.1 We may at any time in the future make changes to these terms of use.
    3.2 Please review these terms of use regularly to ensure you are aware of any changes made by us.
    3.3 Your continued use of our website after any changes have been made to these terms are taken as an acceptance of these terms of service.
  2. General conditions
    4.1 We reserve the right to refuse service to anyone, for any reason, at any time.
    4.2 Any subscription can be cancelled at any time without prior notice.
    4.3 If there are any symptoms of fraudulent activity, or fraudulent activity is suspected; we reserve the right to cancel any order or subscription that has been placed by you.
    4.4 You understand that your content (not including credit/debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/debit card information is always encrypted during transfer over networks.
    4.5 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    4.6 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
  3. Prices and payment
    5.1 The price of any product and/or subscription will be as listed on our site at the time of purchase.
    5.2 Prices for our products are subject to change without prior notice.
    5.3 We reserve the right at any time to modify or discontinue any order or purchase without prior notice.
    5.4 Payment for all products and subscriptions will be made by credit/debit card and/or PayPal.
  4. Delivery
    6.1 We aim to dispatch all orders within 24 hours from when the order is placed. Orders placed before 11.59pm are dispatched the next working day. All orders are dispatched by Royal Mail.
    6.2 All orders are delivered by Royal mail UK standard 2nd class post. Royal mail’s terms state a delivery of up to 3 days from dispatch, including Saturdays.
    6.3 Singl Coffee ltd provide free standard 2nd class delivery on all orders.
    6.4 All orders can be dispatched by Royal Mail 1st class delivery which will incur an extra £1 charge to you, the user, at checkout.
    6.5 Royal mails terms state 1st class deliveries aim to be delivered the next working day including Saturday.
  5. Returns
    7.1 Under the Consumer Contracts Regulations 2013 you have the right to cancel your contract for the purchase of single product 14 days after the day on which you receive the product. This cancellation right does not apply if any of the cases in section 7.3 apply to your delivery/products/order.
    7.2 For purchases of subscriptions the end date for cancellation is 14 days after the date on which you receive the first delivery of products. This cancellation right does not apply if any of the cases in section 7.3 apply to your delivery/products/order.
    7.3 Singl Coffee Ltd. Cannot accept cancellations of contracts for the purchase of product where the following applies:
    7.3.1 Any used or open foodstuffs, unless items are of unsatisfactory quality through damage.
    7.3.2 Any custom-made or personalised products.
    7.3.3 Products that are not suitable for return due to health protection and/or hygiene.
    7.3.4 Any other category excluded by the Consumer Contracts Regulations 2013.
    7.4 Please post any returned items to 4 Bonnington Close, Worsley, M28 3UP.
    7.5 You the user are responsible for the costs of returning goods to us.
  6. Products or services
    8.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    8.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
    8.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    8.4 The images of the products on the website are for illustrative purposes only. Your products may vary slightly from any images shown on our website.
    8.5 The product shipping cartons have been designed to fit through most standard UK letterboxes not fitted with a draught excluder. We do not guarantee any delivery to be posted through a letterbox and are not liable for any costs incurred due to re-delivery of your products.
  7. Third party links
    9.1 Certain content, products and services available via our website may include materials from third parties.
    9.2 Third party links on this site may direct you to third party websites that are not endorsed or affiliated with by/with us. We are not responsible for examining or evaluating the content or accuracy of any third-party sites.
    9.3 If you access third-party websites, content, services or products using the links provided by us, you will be subject to all policies applicable to those third-party sites. These policies may differ from our own.
  8. Personal information
    10.1 Your submission to us of any personal information/data is governed by our Privacy Policy.
    10.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
    10.3 We reserve the right to cancel without notice any order/subscription if any personal/payment details are incorrect/expired.
  9. User comments, feedback and other submissions
    11.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    11.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of use.
    11.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
  10. Errors, inaccuracies and omissions
    12.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  11. Limitation of liability
    13.1 We do not guarantee our service will be uninterrupted, timely, secure or error-free.
    13.2 In no case shall Singl Coffee Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
  12. Termination
    14.1 These terms of use are effective unless and until terminated by either you or us. You may terminate these terms of use at any time by notifying us that you no longer wish to use our services, or when you cease using our site.   
  1. Applicable law
    15.1 These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with British law.